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Practice Policies

Prescriptions and Referrals
We encourage patients to remember to ask the Doctor for continuing prescriptions and referrals during their consultation time. Requests outside of consultation time will incur a $42 fee. Please allow  24 hours for us to complete any such request.
Alternatively, consider using our “Fit In” times to obtain your repeat prescription or referral.
For further details about our “Fit In” times please go to our “Fees” page.

Medical Certificates
Medical certificates are legal documents. They are available only if you present for consultation with one of our doctors. We cannot issue Certificates without you actually seeing the doctor and we are not permitted to issue Certificates retrospectively.

Test results
Your doctor will tell you when your results will be available. It will be necessary for you to make a follow up appointment to discuss your results in almost all circumstances. Results can not be provided over the telephone by our receptionists.

Please ensure that you advise us of any change to your contact details.

Communication / telephone calls
You can contact your doctor by ringing during surgery hours: our reception staff will take your details and the doctor will return your call promptly as necessary. Emergency calls will always be put through to Clinical staff. Email communication to reception is not encouraged; it is not safe or confidential. Exceptional individual circumstances are always dealt with in a timely fashion.

Reminder System
Our practice is committed to preventative healthcare. You have the option of registering to receive healthcare reminders that are appropriate to your care . If you do not wish to be a part of this system please let us know.

We are a private billing practice and fees are payable at the time of consultation. A rebate may be claimed from Medicare Australia by patients who are eligible and registered.
We have a facility to electronically lodge your claim with Medicare. Should you wish to make use of this facility, please ensure that you have provided your bank account details to Medicare and make us aware that you wish to do so prior to our reception staff processing your account.

Sometimes unforeseen circumstances may cause you to miss/ or suddenly change an appointment. We ask that you please provide us with at least 24 hours notice of cancellation. This allows us to triage caring for other patients. If not there will be a LATE CANCELLATION FEE of up to 50% of the scheduled charge. Thank you for your co-operation and understanding.

Patient Feedback
We encourage patients to give feedback about the service we provide to the Clinical team or the administrative staff or anonymously via the Suggestion Box (located in the waiting room). Feedback enables us to improve our services.

Management of patient health information and privacy
Your medical record is confidential. It is the policy of this practice to maintain security of personal health information at all times and is only available to authorised members of staff as necessary to ensure your wellbeing. For more details, please ask to see our Privacy Policy.

Patient rights

You have the right and are encouraged to participate in decisions about your healthcare.

Your Rights
If you feel you need to discuss a matter outside of the surgery you could contact the Health and Community Services Complaints Commissioner, Ground Floor, 191 Pulteney St, Adelaide SA 5000 Ph 82268666.

Patients who require communication services

Patients who require communication assistance such as AUSLAN or a Translating and Interpreting service should let the reception staff know when making your appointment.

Smoking Policy
There is a strict NO SMOKING policy on any part of our premises.

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